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I tell all my family and friends to check out you guys before ever going any place else. Horrible products; no quality control, no customer service. I will never step foot in an Ashley Furniture Store again. Ashley is a furniture manufacturer and retailer. Ashley HomeStore licensee DSG annually sells, delivers, and services those purchasing home furnishings and major mattress brand names.
To protect furniture from the elements, shoppers can choose between several cover options. KidsAshley Furniture HomeStore makes it easy to furnish rooms for kids, too. Customers can select beds, dressers, and nightstands fit for their little ones.
Customer Care
I called back on the 5th week which they seem to have problems with answering the phone, they gave me the number for the delivery department. I was told the chair was there at the store and that it was my fault that I should have scheduled a delivery date. I Tried to call back to the store again to confirm when will I get my chair and they told me that it was still in North Carolina. I call back again the next day I must have called about 6 times finally I got ahold of someone and they scheduled a delivery date the next following week. I just called the day of the delivery date to see if it was going to get delivered.
Product was in stock and has a quick delivery date.
Louisville Glass Experts
Customer service told me I had to call the store and speak to a sell’s person because they couldn’t help me. I expressed to the customer service agent that the store doesn’t answer the phone when you call and they told me that was the only way I could get it figured out. So I guess my only choice now is to make the 40 min trip up to the store. OutdoorStylish furnishings for indoor and outdoor spaces are available at Ashley Furniture HomeStore. Choices include patio seating, tables, and sets plus accessories like cushions, fire pits, and rugs.
I would like to have our corporate level Guest Services team contact you to visit about your experience. Could you please provide the full name and order number that your order was under? We are so sorry to hear you have had a negative experience. We take customer feedback very seriously, and would like the opportunity to discuss this situation with you.
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As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You are stuck with a piece of furniture once you purchase it.
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It was very difficult to have someone from service to come to my home to repair, and when they finally did come it was said that it's "supposed to look like that". Now about 8 months later the seam in the leather love seat is coming apart and I was just told, today, by Ashley's Service Department that it's over 1 yr old and nothing can be done . Again, I'll never recommend Ashley's to any of my relatives or friends, I don't even know what possessed me to purchase furniture there in the first place. I had to get this off my mind as we paid alot of $$ for DEFECTIVE FURNITURE.
Home Decor, Rugs, and LightingComplete the look of a home with decor, rugs, and lighting. Ashley Furniture HomeStore provides accents like frames, sculptures, wall art, and throw pillows to put the finishing touch on your space. Indoor/outdoor, area, and accent rugs are also available, alongside table lamps, chandeliers, and vanity lights.
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. We apologize for the inconvenienceThe people search feature on Superpages.com is temporarily unavailable.
BeddingPicking out some new bedding at Ashley Furniture HomeStore effortlessly updates a bedroom's vibe. Comforters, quilts, and coverlets help to create a cohesive style, while pillows and mattress protectors provide extra coziness. The Ashley & Outlet of Jeffersontown, KY offers discounts ranging up to 60% off on stylish, high quality furniture, mattresses, and home decor items from a variety of best sellers and products from the top-selling brands at Ashley. At Ashley & Outlet of Jeffersontown, KY you'll find amazing furnishings and mattress items discounted with affordable prices that fit just right for any room (and budget!) in your house.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The businesses listed also serve surrounding cities and neighborhoods including South Side, West Louisville, and Jeffersonville. The more information you provide about your business, the easier it will be for customers to find you online. I bought a mattress and it is very uncomfortable.
Sprucing up a child's bedroom is simple with Ashley rugs, bedding, lighting, and wall decals. Furnish Near Me brings all of the furniture stores together into one shopping experience for you. 3 delivery dates in 2 months & still don't have all my furniture. This wouldn't be any issue if they weren't lying everytime they scheduled delivery. I have 3 more bedrooms to furnish & will NOT be buying from Ashley.
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